Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via local couriers with tracking and drop-off with signature. Whichever shipment choice you make, we will provide you with a link to track your package online.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

 

You will receive free delivery to any major city (national) if your goods are over the value of R 600.00.  Please check to see if you qualify for this free delivery.  T&C apply

On any discounted or promotional goods or cases “free delivery” will not apply.

Delivery charges via Courier – Any packages under 2kg:

Local bag A3: R 45.00 (Pretoria) Please check to see if your Pretoria area applies.

National major cities:

A5 bag: R 55.00                 A4 bag: R 62.00                 A3 bag: R73.00   A2 bag: R 95.00

Up to 15kg parcel:            Pretoria R 80.00                               Johannesburg: R 90.00                                    Durban: R 120.00                Cape Town: R 135.00

All parcels where volumetric size is greater than the KG weight an additional charge of R30.00 will be added

Grey Label R 80.00 (Extra charge for areas outside any Major city, National only)

Delivery terms and conditions:

If proof of payment is received before 11am your parcel may go out the next day (if your order does not consist of customized palettes) Once Fast way couriers have collected your parcel it can take anything from 24 working hours to 72 working hours to be delivered depending on the area the parcel needs to be delivered to.

When ordering customized make-up palettes (e.g. make your own 24 shade palette) please allow 1-3 working days.

Should your area fall under a grey area (outside a major city), it could take up to 5 working days to deliver and will be an extra R 80.00 to any size bag’

We currently only deliver in SA via courier

Should you wish to use your own courier service to collect and your parcel received free delivery, we will not be responsible for your courier fee.